Concern Australia works with vulnerable young people and children, aged 5-25, creating opportunities for them to enjoy full and meaningful lives.
Our dedicated team of staff and volunteers connects with 30,000 vulnerable young people and children Australia wide, through five innovative programs focusing on
Living, Learning & Earning
Housing & Homelessness
Youth Justice.
Concern Australia’s unique approach makes a difference.
VISION
An Australia where vulnerable young people and children have HOPE for a successful and positive life.
MISSION
Concern Australia works in partnership with young people and children, creating opportunities for them to enjoy full and meaningful lives.
VALUES
Faith
Integrity
Respect
Belonging
OUR EXECUTIVE TEAM
ANNUAL REPORTS
Annual Report 2019-20: Resilience and Opportunity
Our 2019-20 Annual Report outlines our critical work in Education, Housing & Homelessness, and Youth Justice in what has been a disrupted year. It includes reflections on the first three quarters of the year along with our response as the pandemic emerged, noting the silver linings that have appeared amidst the challenges.
OPERATIONAL EXCELLENCE

Concern Australia is proud to announce the achievement of the “Service Excellence Certificate” against the Australian Service Excellence Standards (ASES).
“ASES ensures that organisations are operating confidently and efficiently in actively applying sound management to meet legislative, industry and government guidelines. Organisations will also be confident that they have effective communication, strong partnerships and a safe and healthy environment for staff and consumers. Consumers can feel confident in the service provision, make informed decisions and play an integral role in the development and planning of services.”
POLICIES
Child Safety Commitment
Concern Australia is committed to providing child safe and protected environments in all its activities and programs and has a zero tolerance approach to child abuse or exploitation. Contact and working with children is a critical responsibility. Children have the right to be safe and protected.
Delegated authority at Concern Australia
- Concern Australia will ensure the safety and wellbeing of the victim of abuse, including supporting referral and access to external services
- Concern Australia will comply with all relevant legislation and statutory requirements
- Concern Australia has appointed the “CEO” as the “Child Safety Representative” to ensure Concern Australia is committed to providing and maintaining child safe environments, a code of conduct policy and good practices to protected children.
Our CEO, Michelle Crawford, can be contacted by phone: 03 9470 2972 or via email: michelle.crawford@concernaustralia.org.au
Protective concerns
You are concerned about a child because you have:
- received a disclosure from a child about abuse or neglect
- observed indicators of abuse or neglect
- been made aware of possible harm via your involvement in the community external to your professional role.
What to do if you are concerned about a child
- If you believe a child is in immediate danger, in a life-threatening situation or you have sufficient information to form a reasonable belief that a sexual offence has been committed against a child, please contact the police immediately by dialling 000
- If you have a reason to suspect a child is experiencing harm, or is at risk of experiencing harm, please report your concerns to the local provider or Child Protection Emergency Service, Call 13 12 78 – (24 hours/7 days)
- Have notes ready with the observations and child family details.
Providing feedback or making a complaint
Concern Australia is committed to providing safe and effective services and to continuous improvement of those services. Feedback and complaints provide valuable information and give us opportunities to learn and improve. You can provide feedback or make a complaint about our services by posting, emailing or calling us.
Call us on: 03 9470 2972
Email us on: feedback@concernaustralia.org.au
Send postal communication to: Quality, Risk and Compliance Officer, Concern Australia, PO Box 1040, Robinson VIC 3019
You also have the option to take your complaint to one of the following organisations:
Australian Charities and Not for Profits Commission
Australian Skills Quality Authority
Commission for Children and Young People
Department of Health and Human Services
Office of the Victorian Information Commissioner
Victorian Equal Opportunity and Human Rights Commission