EACH YEAR WE CONNECT WITH
30,000 YOUNG PEOPLE THROUGH
Concern Australia works with vulnerable young people and children, aged 5-21, creating opportunities for them to enjoy full and meaningful lives.
Our dedicated team of staff and volunteers connects with 30,000 vulnerable young people and children Australia wide, through six innovative programs focusing on Education, Housing and Homelessness, and Justice.
Concern Australia’s unique approach makes a difference.
VISION
An Australia where vulnerable young people and children have HOPE for a successful and positive life.
MISSION
Concern Australia works in partnership with young people and children, creating opportunities for them to enjoy full and meaningful lives.
VALUES
Faith
Integrity
Respect
Belonging
OUR EXECUTIVE TEAM
Michelle is passionate about discovering fresh, sustainable and innovative solutions that address the needs of our most marginalised young people, developed and delivered by community, for community. She has decades of experience working collaboratively with purpose-driven organisations addressing injustice and inequality, work she sees as fundamental and necessary for fairer and inclusive communities of today and tomorrow.
Michelle holds a Masters in Social Science, Graduate Diploma in Adult Education and Bachelor of Business. She is a Member of the Australian Institute of Company Directors, and currently serves as a Director on the Board of First Nations Foundation. Michelle is an Alumnus of Leadership Victoria’s Williamson Community Leadership Program and Cranlana Centre for Ethical Leadership. She is also an active Rotarian.
Chief Executive Officer
Georgette brings to the team more than 30 years’ experience from the world of corporate, not for profit and the education sectors. Georgette’s breadth of management experience has included finance, human resources, quality, risk and improvement, compliance and administration. Managing the teams at Concern Australia is a privilege to be able to support the wonderful programs being delivered for the community by our multicultural community members.
General Manager – Business Operations
Andrea has managed some of the Victoria’s most complex, marginalised and vulnerable young people delivering responsive and assertive case management, accommodation and mentoring programs. Her extensive experience has seen the delivery of more creative, therapeutic and supportive models of service that ensure every young person has the best chance possible to be safe, secure and succeed.
Thriving in the context of partnerships, stakeholder engagement and policy change, her passion has seen her hold positions on Government statewide reference groups, strategic leadership groups and reference panels. Her innovative thinking is well regarded within the community sector as a change agent. She holds a strong passion for leadership development and building a generation of workers that strengthen community, create life options and ‘hold hope’ for the most vulnerable.
General Manager – Service Delivery
Before joining Concern Australia, Geoff was CEO of Northern Support Services for three years, where he led the organisation’s transition to the new National Disability Insurance Scheme (NDIS) in the north-eastern metropolitan area.
Much of Geoff’s career has been about scaling and optimising services, entering new markets and building sustainable and innovative programs that make a difference. As part of the Executive Team, Geoff’s role includes responsibility for growing the life-changing work of our education programs, Hand Brake Turn and Values for Life.
Geoff holds a Bachelor of Arts (Disability Studies), a Diploma in Auditor Quality Management, a Diploma in Front Line Management and is a member of the Australian Institute of Company Directors.
Geoff sits on the board of both the National Employment Services Association and ECKA Kindergarten Association.
General Manager – Education, Enterprise and Innovation
OUR BOARD
Jon has over twenty years’ experience as a management consultant, in Australia and internationally, in strategy and business transformation. He has a collaborative style and has worked with a wide range of corporate, government and not-for-profit organisations. He is a Partner at Deloitte, where he is the Melbourne office leader of Deloitte’s consulting practice, and holds a Master of Chemistry degree from Oxford University.
Jon is married with two young children, is an active member of a vibrant church and is passionate about Concern Australia’s work with young people.
Board Chair
Terrence has over 30 years’ experience in business, in the IT Industry with some of the world’s largest service providers. In 2009 Terrence branched out into his own business as a consultant, specialising in Service Delivery and Strategic Planning prior to taking up the role as Chief Executive at MMM Australia. Active on several Christian ministries Boards, Terrence has balanced a busy work life with ministry in all parts of Australia across a broad cross section of Christian Churches as well as a sports chaplain for an EFL Club.
Deputy Chair
Catherine has a strong commitment to social justice and the development of strategies that will improve the wellbeing of all Australians. She holds a Master of Business Administration, is a Fellow of Certified Practising Accountants, and is a Graduate Member of the Australian Institute of Company Directors.
Treasurer
Tara joined the Board of Concern Australia in 2013 and took on the role of Secretary in 2015. She is also Chair of the Fundraising Committee. She is a business consultant with over 20 years of business and management experience including as a Partner in Corporate Finance at Deloitte and her own internet start up business, which she sold in 2015. She is heavily involved in the community sector, most notably: serving on the board of Baptist World Aid and as a teacher and mentor of human trafficking survivors at the Freedom Hub Survivor School. She is a Member of the Australian Institute of Company Directors.
Secretary
Kathleen (Kathy) Williams AM brings a strong background in the areas of finance and governance.
She was appointed a Member of the Order of Australia in the 2015 Australia Day Honours list for her service on the Board of the Australian Trucking Association (ATA) between 1999 and 2002 (the last two years as Chair), her continued service as Treasurer of the ATA until 2014 with crowning achievements in the development of the ATA’s national headquarters in Canberra and the national truck safety standard, TruckSafe.
Kathy also served as a member on the Board of the Collections Council of Australia (2004-2010). She also serves on the Board of Synod of the Uniting Church of Australia.
Ordinary Member
Priscilla Robinson is a Member of the Board who has had training in nursing, communicable diseases and disaster management. She works as an epidemiologist and public health teacher at La Trobe University.
Priscilla has a passion for people and works for equal access to education for all. She is keen to see the students she has trained transfer their knowledge and skills to other parts of our wonderful world. In 2016 Priscilla became an Honorary Associate Professor at La Trobe University.
Ordinary Member
Michelle is currently the Marketing & Communications Manager at Scope, one of Australia’s largest providers of disability support services. She has a Bachelor of Arts, majoring in Communication Management.
Ordinary Member
OPERATIONAL EXCELLENCE
Concern Australia is proud to announce the achievement of the “Service Excellence Certificate” against the Australian Service Excellence Standards (ASES).
“ASES ensures that organisations are operating confidently and efficiently in actively applying sound management to meet legislative, industry and government guidelines. Organisations will also be confident that they have effective communication, strong partnerships and a safe and healthy environment for staff and consumers. Consumers can feel confident in the service provision, make informed decisions and play an integral role in the development and planning of services.”
POLICIES
Child Safety Commitment
Concern Australia is committed to providing child safe and protected environments in all its activities and programs and has a zero tolerance approach to child abuse or exploitation. Contact and working with children is a critical responsibility. Children have the right to be safe and protected.
Delegated authority at Concern Australia
- Concern Australia will ensure the safety and wellbeing of the victim of abuse, including supporting referral and access to external services
- Concern Australia will comply with all relevant legislation and statutory requirements
- Concern Australia has appointed the “CEO” as the “Child Safety Representative” to ensure Concern Australia is committed to providing and maintaining child safe environments, a code of conduct policy and good practices to protected children.
Our CEO, Michelle Crawford, can be contacted by phone: 03 9470 2972 or via email: michelle.crawford@concernaustralia.org.au
Protective concerns
You are concerned about a child because you have:
- received a disclosure from a child about abuse or neglect
- observed indicators of abuse or neglect
- been made aware of possible harm via your involvement in the community external to your professional role.
What to do if you are concerned about a child
- If you believe a child is in immediate danger, in a life-threatening situation or you have sufficient information to form a reasonable belief that a sexual offence has been committed against a child, please contact the police immediately by dialling 000
- If you have a reason to suspect a child is experiencing harm, or is at risk of experiencing harm, please report your concerns to the local provider or Child Protection Emergency Service, Call 13 12 78 – (24 hours/7 days)
- Have notes ready with the observations and child family details.
Providing feedback or making a complaint
Concern Australia is committed to providing safe and effective services and to continuous improvement of those services. Feedback and complaints provide valuable information and give us opportunities to learn and improve. You can provide feedback or make a complaint about our services by posting, emailing or calling us.
Call us on: 03 9470 2972
Email us on: info@concernaustralia.org.au
Send postal communication to: Concern Australia, PO Box 1040, Robinson VIC 3019
You also have the option to take your complaint to one of the following organisations:
Australian Charities and Not for Profits Commission
Australian Skills Quality Authority
Commission for Children and Young People
Department of Health and Human Services
Office of the Victorian Information Commissioner
Victorian Equal Opportunity and Human Rights Commission
