Child Safety Commitment
Concern Australia is committed to providing child safe and protected environments in all its activities and programs and has a zero-tolerance approach to child abuse or exploitation. Contact and working with children is a critical responsibility. Children have the right to be safe and protected. Concern Australia has conducted a review of our Child Safe practices in fulfilment of Standard 10 of the Child Safe Standards, and the results will be published here very shortly. We welcome any feedback or suggestions from our clients, their families and the broader community.
Delegated authority at Concern Australia
- Concern Australia will ensure the safety and wellbeing of the victim of abuse, including supporting referral and access to external services
- Concern Australia will comply with all relevant legislation and statutory requirements
- Concern Australia has appointed the “CEO” as the “Child Safety Representative” to ensure Concern Australia is committed to providing and maintaining child safe environments, a code of conduct policy and good practices to protected children.
Our CEO, Judith Atkinson, can be contacted by phone: 03 9470 2972 or via email: firstname.lastname@example.org
You are concerned about a child because you have:
- received a disclosure from a child about abuse or neglect
- observed indicators of abuse or neglect
- been made aware of possible harm via your involvement in the community external to your professional role.
What to do if you are concerned about a child
- If you believe a child is in immediate danger, in a life-threatening situation or you have sufficient information to form a reasonable belief that a sexual offence has been committed against a child, please contact the police immediately by dialling 000
- If you have a reason to suspect a child is experiencing harm, or is at risk of experiencing harm, please report your concerns to the local provider or Child Protection Emergency Service, Call 13 12 78 – (24 hours/7 days)
- Have notes ready with the observations and child family details.
Providing feedback or making a complaint
Concern Australia is committed to providing safe and effective services and to continuous improvement of those services. Feedback and complaints provide valuable information and give us opportunities to learn and improve. You can provide feedback or make a complaint about our services by posting, emailing or calling us.
Call us on: 03 9470 2972
Email us on: email@example.com
Send postal communication to: Quality, Risk and Compliance Officer, Concern Australia, PO Box 1040, Robinson VIC 3019
You also have the option to take your complaint to one of the following organisations:
Australian Charities and Not for Profits Commission
Commission for Children and Young People
Department of Families, Fairness and Housing
Office of the Victorian Information Commissioner
Victorian Equal Opportunity and Human Rights Commission